At Teezbro, we believe in providing exceptional customer service and ensuring your satisfaction with every purchase. While we do not have a traditional return policy, we understand that genuine mistakes can happen. Rest assured, we are committed to resolving any issues and making things right for you.
Our Approach to Returns and Exchanges:
1. Genuine Mistakes:
- We acknowledge that errors can occur, such as incorrect sizing, wrong design, or a manufacturing defect. If you encounter such an issue with your order, please contact our customer support team immediately. We will assess the situation and determine the best course of action.
2. Return Authorization:
- Our customer support team will guide you through the return process if a genuine mistake has been made. We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
3. Packaging and Shipping:
- Please securely package the item in its original packaging, including all accessories, tags, and labels. Make sure to clearly mark the RAN on the package.
- You will be responsible for the shipping costs associated with the return, unless the mistake is due to a manufacturing defect or an error on our part.
4. Inspection and Resolution:
- Once we receive the returned item, our team will carefully inspect it to verify the genuine mistake.
- If the mistake is confirmed, we will take appropriate action to resolve the issue. This may include issuing a refund, providing a replacement item, or offering an exchange, depending on the nature of the mistake.
5. Communication and Support:
- We understand the importance of open communication during the return process. Our customer support team will be available to address any questions or concerns you may have along the way. We are committed to ensuring your satisfaction and resolving any issues promptly.
- Our commitment to addressing genuine mistakes does not extend to general returns or exchanges based on personal preferences or change of mind.
- We highly recommend carefully reviewing your order details, including size, design, and quantity, before placing it to avoid any mistakes.
We strive to make your shopping experience at Teezbro as smooth and enjoyable as possible. While we do not have a traditional return policy, we are here to assist you in case of genuine mistakes or errors. Our goal is to provide you with the best possible solution and ensure your satisfaction with our products.
If you have encountered a genuine mistake or need further assistance, please reach out to our customer support team. We value your business and will do our utmost to make your experience a positive one at Teezbro.